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On the afternoon of 6th. March, Fu Xiaofeng, Deputy Secretary General of Zhejiang Provincial Government, Chen Jinwei, Deputy Inspector of Provincial Civil Affairs Department, Wang Xiyuan, Deputy Director of the Seventh Division of Provincial Government Office, Zhangli, chief section officer,Chen Jianyi, Director from Provincial Civil Affairs Department and Social Welfare and Senior Services Division, Yu Pinshi, chief section officer, Chen Guoming, Deputy Inspector of Hangzhou Civil Affairs Bureau, Li Jianqun, Director of West Lake Civil Affairs Bureau and Zhu Wen, Director of West Lake Health Bureau and their accompanies came to the medical care ward of San Dun division of Zhejiang Hospital and Xihu integrated traditional Chinese and Western medicine hospital to investigate the development of medical recreation and health care in West Lake District and inspect the specific job of Zhejiang Hospital. Zhejiang Hospital Party Committee Secretary Yan Jing, Vice President Jin Xiaoqing and the relevant departments accompanied them to do investigation.

Fu Xiaofeng and his accompanies first came to the medical care ward of West Lake District Integrated Chinese and Western Medicine Hospital. They talked closely with the patients in the ward and asked them about their experience in the medical care ward. 

A 79-year-old male patient with a history of hypertension, Parkinson's disease, type II diabetes, cerebral infarction, and post pacemaker implantation was transferred from Shanghai to the San Dun division of Zhejiang Hospital for inpatient treatment of recurrent lung infections.With a PICC tube in the left arm, the patient had a gastric tube. After treatment in the San Dun hospital, the patient was stabilized and then was transferred to the medical care unit of the West Lake Integrated Chinese and Western Medicine Hospital. The patient's family expressed their true feelings: We welcome such an institution as the medical care ward of the integrated Chinese and Western Medicine Hospital. It's because of their proper position meeting the ordinary people's needs.Take my family for example, there was a sick old man in my family.We felt difficult to take care of him.This kinds of ward suited our situation,but the general hospital was not good to live for a long time.We like this kinds of ward with good environment and better medical condition. With the medical services as a tertiary care hospital and the charges similar to a community hospital, this ward is the good place for patients.The patients were at ease, and so were our families.

According to Yan Jing, the "West Lake Model", a seamless referral system between hospitals, communities and families in large cities, had begun to show results.More and more residents were benefiting.The nursing services extended to home care which connected 100% for the integrated medical care services.Recently, many communities have come to us for home health care services. Home health care required the cooperation of medical professionals,such as physicians and nursing staff,to provide medical programs and technical care services to patients at home on a regular basis.This allowed patients to receive good care at home and live a normal family life,which greatly faciliate the travelling between hospitals and homes for their family members.

   As to the gradually developed "West Lake model", Fu Xiaofeng and his accompanies said that Zhejiang Hospital has made a lot of beneficial attempts in the field of geriatric health services, medical care integration and integrated medical care and health services. We wish that they would make further achievements.

   Afterwards, Fu Xiaofeng and his accompanies came to the San Dun division of Zhejiang Hospital. First of all, they visited the outpatient geriatric center, where patients can enjoy the service of "multidisciplinary integrated management". In the consultation area, elderly patients with complicated diseases only need to register for a multidisciplinary team clinic and can receive integrated services provided by physicians from geriatrics, rehabilitation medicine, nutrition, pharmacy, mental health and other departments, and "Only one time for patients to deal with hospital business."  has become a reality here. Zhejiang Hospital's comprehensive geriatric assessment system, which was designed independently and became available in medical field, had also gained attention and recognition.

San Dun hospital adopts the treatment center system, covering all specialties.All the examining will be almost made in each center.There is no need to travel from different buildings or floors. The target of "Only one time for patients to deal with hospital business" was realized there. Fu Xiaofeng and his accompanies came to the maternity center, children's center and general ward. The way of setting up the treatment area from the patient's perspective made Fu Xiaofeng and his accompanies nod frequently.They said that such a setting is really for the patients' consideration and greatly facilitates the patients' consultation.

Subsequently, the rehabilitation medical center, which covered an area of about 2,000 square meters and embodied an advanced concept, left a deep impression on Fu Xiaofeng and his accompanies. As for the chronic diseases of the elderly as well as neurological bone and joint diseases, Rehabilitation Medicine Center made early intervention through advanced rehabilitation treatment concept, standardized rehabilitation treatment process.So that the  patients  will be provided with comprehensive rehabilitation service. After an in-depth understanding of the current situation of rehabilitation medicine treatment and the innovations made by Zhejiang Hospital in rehabilitation medicine, Fu Xiaofeng praised the achievements of Zhejiang Hospital in rehabilitation medicine.

In the research meeting, Yan Jing made a report. According to him, in the second half of 2017, Zhejiang Hospital and the West Lake District Government signed a contract to host the West Lake Integrated Hospital of Traditional Chinese and Western Medicine.The hospital will implement the model of "wards hosted by hospital, outpatient highly supportted" and establish a number of medium- and long-term medical and care service models including respiratory care ward (RCW), post-acute care ward (PAC) and integrated ward for the elderly and rehabilitation and care for patients who belongs to three kinds of management as well as hospice and palliative care wards. In the community hospital, we had set up a "Triple-A standard ward", which integrated community rehabilitation, medical and nursing care, and hospice care to form a hierarchical diagnosis and treatment model of "primary care at the grassroots level, two-way referral, and upward and downward linkage". It was also the first provincial hospital to adopt the information system of multi-corporate medical association structure, which supported the appointment, examination and test between hospital divisions.It successfully achieved the multiple goals of sharing multiple resources between hospitals, unified management of patient records and cross-institutional collaboration in medical service process based on the integration of information system.The "West Lake Model", a seamless referral system between hospitals, communities and families in large cities, had been established to effectively integrate care resources within medical institutions and in the community. This model had won the praise of many renowned professors, such as Li Xiaoying, former chairman of the National Geriatrics Society and Beijing 301 Hospital. That had also been recognized by the general public.In 2019, Zhejiang Hospital will also host the 16th World Chinese Regional Conference on Long-term Care. Yan Jing also said that the "West Lake Model" was facing challenges and opportunities in the Internet+ era, and it is worth thinking about and continuing to promote the access and construction of training bases, access and talent training for nursing staff.

   According to the leaders of West Lake Civil Affairs Bureau and Health Bureau,Xihu Hospital of Integrative Medicine has made a good model of integrating medical, health and health care in Xihu District.They hope that the "West Lake Model" can be further deepened and promoted to bring much needed medical care services to more people.  

The investigation and research meeting was with lively atmosphere.All agencies made in-depth and extensive exchanges on the further development of the "West Lake Model".There were further discussions on the current developmental issues and future direction. Fu Xiaofeng finally said that,Zhejiang Hospital had done very active and hard exploration in medical, rehabilitation and health care.The medical care ward of the West Lake Hospital has opened the "West Lake model", which also provides a new model for the development of medical, rehabilitation and health care.I hope Zhejiang Hospital can further improve and promote the "West Lake Model", bring more comprehensive medical care services to the people, and strive for the realization of "Healthy Zhejiang"!  

Originated from: Hospital Office

Collecting and writing by: Wu Jing from Publicity Center.