Advanced model! Our hospital has made good achievements in the selection of national advanced models for improving medical services

Recently, the National Health Commission issued a notice of praise to the hospitals, departments and individuals that have made outstanding achievements and achieved remarkable results in promoting the implementation of the national action plan for further improving medical services (2018-2020) in the past three years. Our province has achieved a full slam in 15 selection projects such as 5 working systems and 10 innovative measures to improve medical services. A total of 21 hospitals have won the "national advanced typical hospital for improving medical services", 17 departments have won the advanced typical departments, and 22 individuals have won the honorary title of advanced typical individuals. Among them, in the selection project of "building a harmonious doctor-patient relationship with humanistic service as the medium", our hospital won the "advanced typical hospital", the Department of critical medicine (Lingyin hospital area) of our hospital won the "advanced typical Department", and Lu Ziqin, assistant head nurse of the Department of rehabilitation medicine of our hospital, won the "advanced typical individual".

"National advanced typical hospital for improving medical services"

"Warm medicine" action to build a harmonious doctor-patient relationship

The not easily won the novel coronavirus pneumonia in the work of the new crown pneumonia, the Party committee of our hospital fully understands the current situation of the doctor-patient relationship, and speeds up the exploration of new methods and measures to build a harmonious doctor-patient relationship, and innovating the "warm medical action" to create a high-quality, efficient, safe and satisfactory medical treatment environment. In order to promote the construction of high-level safe Zhejiang and safe hospital, run the "first kilometer".

Adhere to the guidance of Party building and plan the action of "warming medicine" with high standards. In October 2019, the Party committee of the hospital held a special meeting to study and plan the 100 day action plan for "warm medicine" of our hospital to "improve medical services and enhance patient experience" (hereinafter referred to as "warm medicine action"), and set up a leading group for "warm medicine action", with the main person in charge of the party and government as the team leader to lead the work in an all-round way. In November, the launching meeting of the hospital's "warm medical action" was held to deploy action tasks from three aspects: improving medical quality and technology, providing humanized services, condensing a positive, harmonious and healthy hospital culture, clarifying objectives, requirements and reward and punishment regulations, and setting off an upsurge of improving services and promoting satisfaction in the hospital.

During the implementation of the "warm medical action", the hospital contributed to the continuous development of the medical and health system reform in our province and cultivated a harmonious soil from the outside by deepening the implementation of key work such as "running at most once". At the same time, with the "warm medical action" as the starting point, we should pay full attention to the three-dimensional construction of "digital construction as the carrier, optimize services and promote harmony", "improve technology and ensure harmony based on the" standardization "construction", "take the" humanization "construction as the core and cultivate cultural harmony", so as to promote the overall improvement of the hospital's medical service level and create a harmonious atmosphere from the inside. The hospital insisted on effective implementation and achieved fruitful results. For example, it actively promoted the work of "integration of two cards and one network", and the implementation ranked first in the ranking of provincial hospitals in 2019. In October 2019, the Internet Hospital of our hospital was launched, changing "patient run" into "data run", creating a new pattern of diagnosis and treatment with "Online + offline" dual track and complementary resources. Innovatively carry out the construction project of internal control management system, embed the control rules into the management system, change "human control" to "machine control", and realize the whole process of online control and information sharing of business activities across hospitals, regions and economic behaviors; During the epidemic period, it took the lead in developing an intelligent inpatient care system to scientifically solve the problems of inpatient care and visitor management and control. Independently developed the "robot real-time monitoring system" to strengthen the hospital sensing and control management and ensure the safety of the medical environment.

In addition, the hospital also insisted on consolidation and improvement, and made strict requirements to promote the normal development of "warm medical action". By regularly evaluating the effect of "warm medical action", establishing and improving the satisfaction evaluation mechanism, strengthening advanced publicity and other measures, establishing rules and regulations, widely publicizing, consolidating and improving, regularly promoting "warm medical action", and striving to build a hospital with people's satisfaction. Since the implementation of the "warm medical action", the hospital has received 764 thank-you letters and banners, including nearly 2000 praise individuals. In the first and second quarters of 2020, 43 and 42 effective complaints were received respectively, a decrease of about 39% over the average number of effective complaints per quarter in 2019. The satisfaction of patients and employees increased by 5.3% and 10.6% on average over the previous year. At present, the "warm medical action" has achieved certain results, and the atmosphere of harmonious doctor-patient relationship in the hospital is gradually taking shape.

For hospitals, the construction of Ping An hospital is the general starting point to promote the modernization of hospital governance, and building a harmonious hospital relationship, as an important content of the construction of Ping An hospital, is the foundation pile and hard bottom line to promote the high-quality development of the hospital. We will do our best!

"National advanced and typical departments for improving medical services"

Don't forget your original heart on the road of Humanities

The Department of critical medicine of our hospital was founded in 1988 and is one of the early established comprehensive ICUs in China. At present, it is a national key clinical specialty, a key medical discipline in Zhejiang Province, a supporting discipline, a scientific and technological innovation team of severe medicine in Zhejiang Province, a affiliated unit of ICU quality control center in Zhejiang Province, a national special training base of severe medicine, a Zhejiang training base of severe ultrasound in China, a clinical nutrition treatment team of enteral and parenteral nutrition branch of Chinese Medical Association, mechanical ventilation, hemodynamic monitoring CRRT clinical training center, Zhejiang adult ICU specialist nurse training base, national youth civilization number, National Women's civilization post, and Zhejiang provincial labor union model post for meritorious service.

Since the establishment of the Department, for more than 30 years, it has been adhering to the humanistic construction concept of caring for employees and patients, never forgetting its original intention, building a small home and serving patients wholeheartedly. We can see the participation of medical staff in the treatment of May 12 Wenchuan earthquake, Shanxi Wangjialing mine disaster, Kunshan dust explosion and Wenzhou 7.23 bullet train accident. In an important juncture of life and death prevention and control novel coronavirus pneumonia this year, all the medical care is in front of us, without fear of danger. The three anti epidemic heroes who supported the front line in Wuhan took "saving the lives of every critically ill patient" as their belief.

"National advanced typical individual for improving medical services"

37 ℃ five star warm protection bit by bit

As an assistant to the head nurse, Lu Ziqin is a good helper to the head nurse. In addition to daily nursing work, she is always busy to improve the quality of rehabilitation nursing in the Department. Out of bed nursing, swallowing management, high-risk pressure sore management, high-risk fall bed management, the improvement of systems and processes, and the promotion of continuous nursing quality improvement programs have gathered a lot of efforts. During the implementation of out of bed nursing, she analyzed the existing problems bit by bit, formulated the implementation plan step by step, evaluated, supervised, communicated with rehabilitation therapists, inspected and recorded every day, optimized the plan and process, and greatly improved the ability and effect of rehabilitation nursing.

As an "old" nurse with 12 years of service, she always faces her daily work with a high sense of responsibility. She has won the third prize of the operation competition team of our hospital, the excellent nurse of our hospital in 2018, the "37 ℃ five-star warm care" of our hospital, the third prize of the report of our specialized nurse, the third prize of the sharing of excellent papers in the Yangtze River Delta rehabilitation conference, and successfully applied for one utility model patent. Whenever she saw the patient gradually from bed to wheelchair, from wheelchair to stand up and walk up, her heart was always full of joy. She always said that every progress of the patient made me feel that all my efforts and efforts were worth it!

Source: Comprehensive Office of the party and government