【Warm Doctors】Warm doctors, Warm people, warm hearts "improve medical services to enhance the patient experience" our hospital "warm doctors" 100 days of action officially launched

Some people say that the farthest distance in the world is not life and death, but the patient standing in front of the doctor, the doctor only saw the disease, not the person. In fact, medicine is a product of love, but also warm science. A doctor without love, even with the highest technology, is as distant and dull as starlight and cannot warm the heart.

Perfect Virtues and Fine Techniques

Virtue has a fragrance like spring breeze, and art has no limit to the skill of creation

To be a business-oriented warm doctor with both virtue and skill.

Be a service-oriented doctor with benevolence and friendliness.

Respect the doctor and love the people, and be a sharing type warm doctor.

In the afternoon of November 20, the "improve medical services and enhance patient experience" hospital "Warm doctors" 100 days of action was officially launched. In the 65-year history of the hospital, the hospital has always adhered to the core values of "perfect virtue and fine art" and built a high-level, modernized and large provincial-level tertiary general hospital with the belief of "one point of affection, 99% of cultivation, 100% of fine art and ten thousand points of responsibility". Never forget the original intention of medicine, remember the health mission! This time, standing on the new starting point of collaborative high-speed development of the two hospitals, all the people of Zhejiang Hospital will dig deeper into the connotation of medical services, continue to improve the medical experience, start from medical technology, services, culture and other dimensions, continue to innovate the medical service model, provide high-quality services for patients, and strive to enhance the satisfaction of patients and the people's sense of health.

Party Secretary Yan Jing, President Hong Chaoyang, Vice Presidents Cao Yongbao and Jin Xiaoqing, Secretary of the Discipline Inspection Commission He Xiaobo, Vice President Song Baishan and all middle-level cadres attended the launching ceremony, which was hosted by Song Baishan.

In his speech, Yan Jing said that in 2018, Zhejiang health service field launched "the most run once" reform to solve the people's difficulties in seeing a doctor and the problems of seeing a doctor, etc. In 2019, Zhejiang Provincial Health and Health Commission comprehensively promoted the "1+5" campaign to continuously improve Patients' satisfaction and happiness in medical treatment. Our hospital has a good standard of medical services, good historical and cultural traditions, and has gained affirmation from all sides since entering the era of two hospital districts. It is believed that through such an action, taking responsibility and implementing it, the overall quality and effectiveness of medical services, the safety awareness of hospital staff, and patients' medical experience will be improved, thus enhancing the visibility and reputation of the hospital.

Hong Chaoyang made the deployment of the "Warm doctor" 100-day action. In the next 100 days, the hospital will improve medical quality and medical technology through the technical, service and cultural chapters of the "Warm doctor" 100-day action, while carrying out optimization of the emergency outpatient process, "three meters of sunshine" warm doctor theme activities, "37 ℃ five-star warm nursing" and "37 ℃ five-star warm nursing". "In addition, we will also enhance the cohesion of our staff through various activities such as party branch activities in the community, cultural lectures, "Warm doctor" essay and speech contest, etc. In addition, we will also enhance the cohesion of the staff and further harmonize the relationship between doctors and patients through various activities such as the party branch activities into the community, cultural lectures, "Warm doctor" essay and speech contest.

Afterwards, the first activity of the "Warm doctor" 100-day action - the cultural lecture hall of "narrative medicine and clinical practice" lecture officially opened. The special guest, Shu Jian, director of the Intensive Care Unit of Zhejiang Xin'an International Hospital, used his experience in critical care medicine and narrative medicine to show the experience of the "storyteller" of narrative medicine. How to develop medical narrative skills? Her experience from years of writing is: take a good title; be simple and popular, describe complex processes in popular language as much as possible; write about the difficulty of medical treatment, not the hard work of doctors, use words to describe the difficulty of technology; protect the privacy of patients; be precise in terminology; have a warm narrative, rational and not sensational; tell a story is the " way ".

The spring breeze is not as good as you, Warm doctor also. With the deepening of medical reform, with the intensification of competition in the medical market, the people's increasing demand for medical and health care, improve the patient experience, improve patient satisfaction with medical services, has become the work of every hospital must do to sustain healthy development. Speaking of warm medicine, the famous printmaker Zhang Yangxi's woodcut print, "Rescue", is undoubtedly an excellent interpretation of our hospital's "Warm doctor" tradition, fully demonstrating the hospital's core values of "perfect virtue and fine art". It fully demonstrates the core values of the hospital and the good brand image of "Virtue has fragrance like spring breeze, and art has no end. Yan Jing concluded her speech: "This year is the 65th anniversary of our hospital, and "Rescue", as the cultural symbol of the hospital, is known to more people. I believe that through this 'Warm Doctor' 100-day action, patients will have a good impression of the hospital and fully feel the hospital's humanistic care and quality medical services, which will further bring the distance between the hospital, medical staff and patients closer."