【Most run once】Palpable consultation, care at home, without leaving home to achieve "cloud to see a doctor"-our hospital Internet hospital is officially online

"It's so convenient! You can see a doctor without leaving home: you can enjoy expert consultation by turning on your cell phone camera, and you can seek medical advice through video chat." At the other end of the online consultation room of our Internet hospital, Li, who lives in Liangzhu, has just completed a follow-up consultation. On October 18, our Internet hospital was officially launched, and Li has praised this way of online consultation.

Consultation in the palm of your hand without leaving home

Zhejiang Hospital's "Cloud Clinic" enables patients to see famous doctors at home

In the cloud clinic of our Internet hospital, Dr. Wu Tianfeng, director of our endocrinology department, is sitting in the clinic, and a patient from Quzhou is face-to-face with her.

Last month, Ms. Li, who lives in Quzhou, came to our hospital to register for Wu Tianfeng's expert number because her blood sugar continued to rise. On November 5, the day of her follow-up appointment, instead of getting up early to catch the high speed train, she turned on her cell phone camera at home at 10 a.m. and started to receive Wu Tianfeng's "Cloud Clinic". At 10:00 a.m., she turned on her mobile phone camera at home and began to receive Wu Tianfeng's "cloud clinic" consultation.

"Has your blood sugar dropped this time? How is your diet lately? How did you take your last medication? ......" After reading Ms. Li's previous checklist, and after an in-depth consultation, Wu Tianfeng patiently advised Ms. Li on several recovery matters and prescribed a new prescription. The "cloud clinic" ended smoothly.

 Ms. Zhang, 63, a coronary heart disease patient, is a regular patient of Dr. Du Changqing, Deputy Director of Cardiovascular Medicine of our hospital. Recently, it was the day of her review again. But the weather had cooled down recently, and her children were afraid that she would not be able to bear the burden of traveling from Zhuji to Hangzhou. When she heard that Du Changqing had opened a consultation on our Internet hospital, Ms. Zhang tried it, and the consultation went well and her condition was stable. Patients like Ms. Zhang who experienced the convenience range from 5 years old to 91 years old, all over Hangzhou local to outside the province, and even abroad.

Who sees your doctor online?

Is online consultation as effective as offline consultation?

Wang Yali, director of our outpatient department, introduced that, combined with the "Internet + medical health" for the benefit of the people, our hospital continues to promote the construction of Internet hospitals, and make every effort to build "online + offline" dual-track, complementary resources of the new pattern of treatment. Break through the limitations of time and space, "data run" instead of "patient run", so that the people, especially grassroots patients can enjoy provincial medical services without leaving home, to create an information-based, audience-oriented online medical model.

It should be emphasized that the Internet hospital is currently only for online consultation or follow-up patients, and mainly provides follow-up services for common diseases and chronic diseases. For such follow-up patients, who are not convenient to visit the hospital, they can be seen online for follow-up consultation without special conditions, stable conditions and without laboratory tests.

At present, our hospital has more than 20 doctors with senior titles stationed in the "Internet hospital" platform, with a total of more than 1,000 consultations, involving departments such as cardiovascular medicine, endocrinology, rehabilitation medicine, dermatology, general medicine, pharmacy, etc., and will continue to put more experts online and launch more specialties. "Cloud Clinic".

They are all with many years of independent clinical work experience, and authorized by the hospital with Internet hospital treatment authority, for electronic real-name authentication, online consultation, reliable!

So, online consultation is the same as offline consultation? Wang Yali said: "Internet hospital online consultation and network consultation, for repeat patients, especially patients who need to interpret the test results again after the consultation, the effect of the consultation is exactly the same as the face-to-face consultation, can explain very clear and comprehensive, but in order to ensure a full understanding of the patient's condition, for the first visit, never done the test patients, or recommended to the hospital face-to-face consultation."

"Online application, offline service"

Nurse visits to provide professional nursing care

On our Internet hospital platform, not only doctors but also the hospital's strong nursing team receive consultations.

Recently, Aunt Chen, who had just been discharged from the hospital after surgery, booked a post-operative wound care service through the "specialist care" platform. Our nurse Gao Weiwei, the nurse-in-charge, put on her work clothes and work card to show her identity and qualifications, and checked the user's identity according to the requirements of home care.

"We will explain to the patient matters related to pre-care, followed by wound dressing change, and take photos of the wound before, during and after the dressing change, and upload them to the Internet platform for standardized recording." Vivian Gao, who visited the service, said that after the care is finished, she will educate the patients about health knowledge and guide them to evaluate the service and make an appointment for the next visit.

"My children are not comfortable with me taking public transportation to change medicine by myself, and I am afraid of delaying their time when I accompany me." Aunt Chen said it was very convenient and quick to book care services, and the service and attitude of the medical staff were very good.

Wang Yali said, as a pilot of "Internet + nursing services", the hospital to "online application, offline services" model, for patients discharged from the hospital or suffering from disease and mobility and other special people to provide home care services, including the replacement of urinary catheters, nasal feeding tubes, PICC tubes, etc.. PICC tubes, etc. After the elderly, chronically ill patients and other people with limited mobility place orders on the "specialty care" platform, the professional nursing team will take the orders and respond, truly realizing "people sitting at home and nurses coming to their homes". This innovative service effectively extends the nursing work mode from hospital to home, truly opening up the "last mile" of serving people's health and allowing the surrounding people to enjoy better nursing services.

Promote "double sinking and double upgrading"

Increase the investment in information technology

Improve people's medical experience

The establishment of our Internet hospital responds to the call of the provincial government to promote the work of "double sinking and double upgrading". The "double sinking" refers to the sinking of medical talents and medical resources, and the "double upgrading" refers to the improvement of service efficiency and service capacity. Our Internet hospital eliminates the tedious process of going to the hospital to register for medical treatment, and easily completes the functions of triage consultation, remote clinic, online payment, examination appointment, and chronic disease follow-up on the Internet, truly realizing the famous doctors and experts of tertiary hospitals without going home. At the same time, the hospital through the Internet platform, directly to guide the "double sinking, double upgrading" hospital doctor training. This fully demonstrates that our Internet hospital has responded positively to the national policy of graded diagnosis and treatment and the "Action Plan for Further Improvement of Medical Services". It provides more convenient and professional medical services for patients and a more efficient and advanced training and learning platform for medical and nursing workers.

In the future, the hospital will continue to increase the investment in information technology, and try to gradually realize the functions of voice consultation, online medical advice, online prescription review, online MDT, drug delivery, large examination reservation, bed reservation, and ambulance transfer. We also use the Internet hospital as a carrier to expand cooperation with grassroots hospitals, optimize online two-way referral services, alleviate pain points in medical care, improve patient experience and hospital operational efficiency, and allow people to enjoy more high-quality and convenient services from tertiary hospitals at home.

How to use the Internet hospital

How to realize the "cloud to see a doctor"?

Don't worry! We have created a special guide to explain the consultation process.

Enter Zhejiang Hospital on the Palm

Way 1: Pay attention to the WeChat subscription number "Zhejiang Hospital" (click the blue font at the top of the arrow to pay attention), click Microservices - Internet Hospital, and you can enter Zhejiang Hospital on the Palm.

Way 2: Scan the WeChat two-dimensional code below, download the APP client and register to enter the hospital on the palm.

Consultation

Click "Find Doctor" on the home page, you can find your favorite doctor or nurse, make a registration appointment, graphic consultation, video consultation and so on.

When you select a doctor, click on "Make an appointment" to register online, as shown below.

Click "Graphic consultation" or "Video consultation" to consult a doctor online, either through graphic consultation or video consultation, as shown below.

By clicking on the "Network Consultation" service, you can also consult with doctors online by video, doctors can prescribe online, and patients can pay for medication online, as shown in the figure below.

By clicking "Specialist Care", you can make an appointment with a nurse for home care, as shown in the following figure.

Click "Report Inquiry" on the home page to view test reports and examination reports, as shown below.

 "List of doctor's consultation in "Internet Hospital